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Support
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Commonly Asked Questions
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To update your ACCOUNT INFORMATION simply follow the link to the Account Tab where you change your billing, shipping and profile information.
- Implant Direct offers the most intuitive online support and shopping cart to place orders at your convenience, 24 hours a day.
- Customer Service, Sales, and Technical Support: 1-888-649-6425 - Monday-Friday 5:00AM-5:00PM PST
- To Fax a Purchase Order: 661-705-4920
To easily view your ORDER HISTORY, simply follow the link to the Account Tab where you can view your current and previous orders.
- All orders placed prior to 3:30 PM PST, Monday – Friday will ship the same business day.
- Orders placed after 3:30 PST are released for shipment on the next business day. Unfortunately, we cannot guarantee a no-delay delivery through our shipping carriers and no refunds for delays will be issued. All orders are subject to weather, mechanical or sorting delays by the third party service.
- Saturday delivery options are available in select areas only
- Shipping is automatically calculated prior to submitting your payment information. Simply add items to your cart where you will be offered Shipping Method choices and their prices
- FedEx and UPS will not deliver to a Post Office Box.
- If you experience difficulties with your payment entry, please contact Customer Service at 888-649-6425 or via email at css@implantdirect.com. Our customer service hours are 5:00 AM to 5:00 PM PST, Monday – Friday.
- You will receive a shipment confirmation at the email address linked to your account when your order has shipped, and tracking information shortly thereafter.
- Customer Pick-up is available at Implant Direct’s Distribution Center, 1889 W Mission Blvd., Pomona CA 91766, between 9:00AM and 4:00PM Monday – Friday. Please call 909-671-3250 upon arrival.
Still Have Questions
Reach out to us directly
Our Customer service team will help you with ordering, general questions, order status and product returns.
